Frontier AirlinesNo charges are discretionary....the fees are posted on our website, if not paid, the airport will collect them at the airport. Since it was your "houseguest" that flew with us, please share my request to email us with them so we can add it to our email to the station manager for further investigation. We don't accept cash and if fees are paid at the gate instead of online, they're more and increase more at the gate. ^KH
Trent DigmoreYou may not accept cash, but you have gate agents who do. After the treatment my friend encountered, he has little interest in helping you guys, but I thought I'd do the right thing and bring it to your attention.
I'm curious about the quotation marks you put around "houseguest." Do these not exist in your part of the country?